GRI GRI 413-2 Operations with significant actual and potential negative impacts on local communities

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UNGC
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PRINCIPLE 1Businesses should support and respect the protection of internationally proclaimed human rights.
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PRINCIPLE 2Make sure that they are not complicit in human rights abuses.
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PRINCIPLE 7Businesses should support a precautionary approach to environmental challenges.
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PRINCIPLE 8Undertake initiatives to promote greater environmental responsibility.
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PRINCIPLE 9Businesses should encourage the development and diffusion of environmentally friendly technologies.

GRI 413-2 Operations with significant actual and potential negative impacts on local communities

In 2024, we carried out engagement and relationship-building activities with communities in 115 municipalities in the state of São Paulo, 14 in Minas Gerais, 2 in Goiás, and 2 in Paraná. In the Northeast, our initiatives reached 42 municipalities—39 in Bahia and three in Sergipe—including towns such as Acajutiba, Alagoinhas, Camaçari, Feira de Santana, Pojuca, and Rio Real in Bahia, and Cristinápolis, Santa Luzia do Itanhy, and Indiaroba in Sergipe.

In the Midwest, Southeast, and South, operational impacts identified included noise pollution around our industrial sites and, in forestry operations, excessive dust, road damage or blockages, speeding, chemical drift, and property damage—all of which were mitigated. In the Northeast, the main issues involved damage to neighboring properties in areas where we operate in Bahia.

Our preventive efforts helped reduce the number of incidents of operational impacts, which dropped from 71 in 2023 to 60 in 2024.

However, the number of complaints filed in São Paulo increased from 117 in 2023 to 363 in 2024. This increase was due to the expansion of forestry operations, which led to more complaints related to third-party property damage, dust from truck traffic, road maintenance issues, service road damage, and speeding. Complaints related to fence maintenance decreased. The rise in reported cases was also influenced by our efforts to advertise reporting channels and by the stronger relationships we have built with local communities.

Industrial and forestry operations (São Paulo)
Complaints 2022 2023 2024
Damage to third-party property 33 41 88
Airborne dust caused by trucks and machinery 51 37 101
Road maintenance 0 63 113
Road damage 0 0 28
Maintenance of roads, bridges and culverts 36 0 0
Speeding 19 0 26
Fence maintenance 0 27 6
Total 139 168 362
Total mill and forestry 141 171 363

 

Mill and forestry operations (Bahia)
Complaints 2022 2023 2024
Property damage 8 12 14
Roads 8 14 6
Dust (forestry operations only) 12 8 2
Contractors (complaints from contractors directed to their contracting companies) 11 14 18
Dangerous driving 12 11 9
Noise 1 2 0
Other 6 16 11
Total – forestry and mill operations 58 77 60