GRI 2-26 Mechanisms for seeking advice and raising concerns
Bracell has a structured set of policies, codes, and internal standards that guide employees on conduct aligned with our values and commitments (see more under GRI 2-13 Delegation of responsibility for managing impacts). To ensure these guidelines are effectively implemented and to promote responsible business conduct, Bracell provides training to leaders, employees, contractors, and suppliers directly involved in our operations.
This training cover topics such as ethics, integrity, compliance, and occupational health and safety, helping raise awareness and align all audiences with Bracell’s principles (see more under GRI 404-2 Programs for upgrading employee skills and transition assistance programs).
In addition to actively communicating these guidelines, we regularly evaluate whether trained audiences are complying with requirements, ensuring effective management.
Bracell also provides two dedicated channels for reporting concerns related to business conduct, ensuring transparency and a welcoming space for complaints or questions about organizational behavior.
We provide two mechanisms for raising concerns regarding business conduct:
Contato Seguro
Open to all Bracell stakeholders, Bracell Escuta is a platform for reporting misconduct and non-compliance with applicable laws and regulations, our Code of Conduct, or other company policies.
Reports are handled confidentially and whistleblowers are kept anonymous. Submissions are received and managed by an independent third party. Cases are investigated by Bracell’s Internal Audit Department, which reports directly to the Executive Board and the RGE Group.
Contact details:
denuncias.bracell@contatoseguro.com.brwww.contatoseguro.com.br/bracell
0800 810 8546
Contact Us
Open to all stakeholders, this channel is used for submitting questions, suggestions, and compliments, as well as lodging complaints. Requests are received and managed by an independent third party and forwarded to the relevant departments depending on the topic. This process is overseen by the Community Relations team within Corporate Affairs.
Contact:
Bahia: 0800-284-4747
faleconosco@bracell.comSão Paulo: 0800-709-1490
faleconoscosp@bracell.com